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scenario-based training for customer support staff at RMT company
Overview
This project is a scenario-based training for customer support staff at RMT company. The goal is to help staff develop an approach for having productive and satisfactory interactions with customers, however The project has not yet been implemented
Audience: New customer support staff and those who struggle with difficult customer interactions
Responsibilities: Instructional Design Team Memper, eLearning Development, Graphic Design
Tools Used: Articulate Storyline, After Effect, Adobe XD, Mindmeister
Visual Mock-ups
Before creating a visual storyboard and prototype, I designed and iterated on the slide layouts in Adobe XD. This included choosing the art style, curating vectors, and editing those vectors in Adobe Illustrator to ensure they fit the feel of the project.
Starting with the wireframes and ending with the final versions, I was able to easily test color palettes, layouts, and get approval for changes before moving on to developing in Storyline. Adobe XD was a fantastic tool for designing the visuals and making quick edits along the way. This helped streamline my creative process and allowed me to develop several iterations quickly, leading up to the final approval
Development
After receiving approval for the prototype, I proceeded to finish developing the full product. Having already programmed the first two questions with the appropriate states, triggers, and layers, it took no time at all to turn around the final project. Having the prototype approved and completed beforehand helped to streamline this process and make it extremely efficient.